Terms of Service

1. Agreement overview

These Terms of Service (“Terms”) govern enquiries and paid engagements with newgendesign for website design and development, branding, creative direction, and related digital services.

Submitting an enquiry or booking a call does not create a paid contract. A binding project starts when both parties accept a written proposal, statement of work, or invoice terms (whichever comes first for that engagement).

2. Services

Depending on the agreed scope, services may include:

• Website design, UX/UI, and front-end or full-stack delivery
• Brand identity, visual systems, and marketing creatives
• Landing pages, product experiences, and conversion-focused builds
• Consulting, audits, and ongoing design or development support

Exact deliverables, timelines, tools, and assumptions are defined in your proposal. Anything not listed there is out of scope unless added in writing.

3. Client responsibilities

To keep projects moving, you agree to:

• Provide timely feedback, approvals, and required assets
• Supply accurate brand, product, legal, and content information
• Ensure you have rights to materials you provide (logos, copy, images, fonts, data)
• Designate a decision-maker authorised to approve deliverables

Delays in feedback or assets may shift timelines. We are not responsible for schedule impact caused by late client input.

4. Quotes, fees, and payment

• Quotes are estimates based on the information available at the time and remain valid for the period stated (or 14 days if none is stated).
• Unless otherwise agreed, projects typically require an upfront deposit before work begins, with the balance due on milestones or before final handover.
• Invoices are payable by the due date shown. Late payments may pause work and may incur reasonable recovery costs.
• Third-party costs (domains, hosting, stock, paid plugins, advertising, app subscriptions) are usually billed separately or paid directly by you unless included in writing.

5. Revisions and change requests

Proposals include a defined number of revision rounds. Additional revisions, new features, redesigns after approval, or material scope changes are billed as change requests at agreed rates or a revised fixed fee.

6. Timeline and delivery

Timelines are good-faith estimates, not guarantees, unless we expressly commit to a fixed deadline in writing. Delivery depends on scope clarity, access, and timely approvals. Final files or launch access are typically released after cleared payment of amounts then due.

7. Intellectual property

• Before full payment: all concepts, files, and work product remain our property.
• After full payment of the agreed fees: you receive ownership or a licence to the final approved deliverables as stated in your proposal (usually ownership of final brand/website assets created uniquely for you).
• We retain rights to our pre-existing tools, frameworks, internal libraries, and know-how. Where those are embedded in your project, you receive a licence to use them as part of the delivered work.
• Unless you ask us not to in writing, we may showcase the finished work in our portfolio, proposals, and social channels.

8. Third-party platforms

Projects may rely on third-party platforms (CMS, hosting, analytics, fonts, APIs, booking tools). Their uptime, pricing, and terms are outside our control. We will advise on reasonable choices but are not liable for third-party outages or policy changes.

9. Warranties and limitations

We perform services with professional care consistent with a premium digital agency. Except as required by law, services and deliverables are otherwise provided without additional warranties.

To the fullest extent permitted by law, our total liability for a project is limited to the fees you paid us for that project in the three months before the claim. We are not liable for indirect, incidental, or consequential damages, lost profits, or lost data.

10. Cancellation

• Either party may cancel a project in writing. Work completed to date remains payable.
• Deposits are generally non-refundable once work has started, unless we cancel without cause or otherwise agree in writing.
• If you pause a project for more than 30 days without agreement, we may close it and invoice outstanding work, with restart subject to new scheduling and fees.

11. Confidentiality

Both parties will keep confidential business information shared for the engagement and use it only to perform the work, except for information that is public, independently developed, or required to be disclosed by law.

12. Acceptable use of our website

You agree not to misuse the site — including attempting unauthorised access, scraping at abusive volumes, submitting spam or malicious content, or interfering with site security or performance.

13. Changes to these Terms

We may update these Terms periodically. Website Terms apply from the “Last updated” date. Project-specific contracts already signed remain governed by their own wording unless both parties agree otherwise.

14. Contact

Questions about these Terms: aman@new-genmarketing.com or WhatsApp +44 7378 502464.